Faqs | Toronto product photography studio

FAQs

Placing an Order & Sending a Product
What is the difference between pay per photo and pay per hour service?

Prior to your shoot you are able to choose how you want to be invoiced for StylePhotos Services. We advise you to choose Pay per hour or day service if you have creative work to do or wish to physically or virtually participate in the shoot. If you prepared a detailed Styleguide, you can choose a pay per photo service where you can completely rely on Stylephotos Professionals. Learn more about StylePhotos Pricing.

What is the minimum order?

If you do not have a StylePhotos membership there will be a minimum order of $350 CAD. However if you have an Advanced or Enterprise discounts we do not require a minimum order. Learn more about StylePhotos Membership Discounts here.

When and how do I pay for my order?

Once you placed your order within your account you would be able to pay for it through our online payment system. Just like any other online store! You can also send us an e-transfer but do not forget to include your order number or account email in the notes.

Can you provide me a discount if I do a lot of content throughout the year?

Absolutely! For our loyal clients and for brands who make more than 50 photos per year we advise you to switch your plan based on the volume of content you produce per year. Learn more about StylePhotos Membership Discounts here.

How do I ship my products to StylePhotos?

At checkout you would be able to choose the most convenient shipping option for you. You can drop off your products yourself, generate a shipping label through the StylePhotos system, use your own shipping label, or if your office is located within GTA, you can request a courier pick up service.

How long would it take since I will place an order till I will be able to download the content?

Here at StylePhotos we are proud to offer the fastest product photography service in the country. It usually takes 6 - 7 business days of production time. If the shoot will take longer we will keep you posted. Once you place your order you will see the service delivery date within your dashboard. If you are ready to place your first order please head to this page and Create Your StylePhotos Account.

StylePhotos Services
What is StyleGuide and why do I need it?

Simply saying StyleGuide is an easier way to deliver your vision to StylePhotos Photographers and Editors. It is a way to “put on paper” all your preferences and ideas of how your product should be captured. You need to create a style guide for each product category you have. You can also choose pre-made by StylePhotos Stylists styleguides and apply it to your products within your dashboard. You can create as many StyleGuides as you want and keep them within your account so anytime you need to shoot a certain category of products your StyleGuide will be there.

I sell my products on Amazon, they have special requirements for product photography. Do you have a premade StyleGuide for it?

Yes, we have Styleguide for Amazon product listings as a lot of our clients sell on amazon. You can apply it to your products within your dashboard.

I want to advertise my products on Facebook and Instagram. Do you have a premade StyleGuide for it?

Yes, we have Styleguide for Facebook and Instagram advertising as a lot of our clients advertise their products through social media. You can choose this Styleguide and apply it to your products within your dashboard.

Does StylePhotos offer outdoor shoots?

Outdoor shoots are part of creative product photography or videography. It is important to fill out a brief for your shoot within your dashboard. StylePhotos Creative Director will contact you shortly to discuss the details. If you are ready to submit your order brief please head to this page and Create Your StylePhotos Account.

During The Shoot
Do I need to pay for product preparation before the shoot?

It depends on the type of product preparation required and time it might take to prepare your product. If your product requires any type of preparation you should mention it in the notes when you create your order. If a basic product preparation is required, StylePhotos will provide it as a complimentary service. However, if your product would need advanced product preparation we will notify you about any additional costs it might involve.

Can I be present during the shoot?

Absolutely! You can join us for your shoot and fully control the process. Brands who want to have their representative present at the shoot and bring their creative ideas to life should choose pay per hour or per day service. This way you would be able to participate in the shoot in person or even virtually! Pay per photo service does not include this option. There are many other benefits of pay per day/hour services included. Learn more about Pay Per Hour/Day Service Here.

Can I bring my model to the shoot?

Yes, if you can bring your own model to the shoot. Brands who want to bring their own model to the shoot should choose pay per hour or per day service. This way you would be able to bring your own model or participate in the shoot yourself in person! Pay per photo service does not include this option. There are many other benefits of pay per day/hour services included. Learn more about Pay Per Hour/Day Service Here.

Can StylePhotos buy props or styling accessories for my shoot?

Absolutely! Our goal is to get the best out of your shoot. If you need any special services, props, or styling accessories please leave a note to your order before placing it and we will try to do our best. There might be an additional charge for any additional materials we will buy on your behalf.

Can I choose a background for my shoot?

Yes, while you will be placing an order you would be able to choose a background for your shoot.

If I rent the studio space per hour or for the whole day, will someone help me to shoot my products?

Definitely! You will not be left alone and our studio assistant will be always there for you.

Do you have an in house hair & make-up stylist?

Hair & makeup stylist services are considered as Add On Service that should be requested in advance. They are also charged separately and are not covered by membership discounts. Learn more about StylePhotos Add On Services here.

What size of mannequin is available for men and women clothing?

We have size M mannequin for Men and size S for women. Please make sure your sample size fits our mannequins if you order this type of photography.

Content Download & Product Returns
How do I get my products back?

Once you approved the photos or videos and downloaded your content you would be able to choose the most convenient shipping option for you. You can pick up your products yourself, generate a shipping label through the StylePhotos platform, provide us with your own shipping label, or if your office is located within GTA, you can order courier drop off service.

Should I get any additional licence for photos & videos from StylePhotos?

No, all licensing agreements are included. You can post photos and videos from Stylephotos on your website, social media accounts, or use it for any other type of advertising.

How many revisions will I have?

You will have one revision after the content will be ready and uploaded to your account. If you are not satisfied with the quality of the shoot or quality of edits. Our Advanced and Enterprise level clients get 2 and 3 revisions accordingly. Learn more about StylePhotos Membership Discounts here.